Frequently asked questions

Orders are shipped from our overseas warehouse within 1–2 business days and typically arrive in 7–15 business days. You will get a tracking link by email as soon as the package leaves.

Yes — free on every order, with no minimum. There is no shipping line added at checkout.

A tracking number is emailed to you when the package ships. You can also sign in to your account and open the order to see its status.

Only before the package ships. Email us with your order number as soon as you can and we will change it if it has not shipped yet.

Orders are fulfilled from our overseas warehouse, not from a US facility. That is why delivery is 7–15 business days rather than two days, and we would rather say so here than have it be a surprise when you check the tracking.

Shipping destinations available at checkout are the ones we currently serve — if your country is not listed, we cannot ship there yet.

Any taxes or duties that apply are shown at checkout before you pay. You will not get a separate bill from the carrier after delivery.

We do not offer a change-of-mind return window. If the devices arrive as described and working, and you decide hearing aids are not for you, we do not take them back.

What is covered is the 15-day warranty: a unit that arrives faulty or damaged, or that fails through a manufacturing defect inside that window, is replaced. The full terms are in our Refund Policy, linked in the footer.

We put this in plain language on the product page too, because finding it out after you have paid would be a rotten way to learn it.

Email us with your order number, what is wrong, and a photo or short video if the fault is visible. We will reply with a return authorization and the address to send it to.

Do not ship anything back before you have that authorization — an unannounced package cannot be matched to an order.

We do, when the device arrived faulty or damaged or failed through a manufacturing defect inside the warranty window. This is stated in the Refund Policy so there are no surprises.

Change of mind. Water damage. Physical damage from drops or crushing. Normal wear on domes and tubes. Any device that has been opened or modified. And a device that works correctly but does not suit you.

Check the fit questions on our home page and the specification on the product page before ordering — that is the point at which we can still help you avoid a wrong purchase.

We inspect the returned unit within a few business days of it arriving, then ship the replacement. Add the usual 7–15 business days for it to reach you.

Charge the case, pick the ear dome that seals comfortably, hook the aid behind your ear and slide the tube in. They power on when you take them out of the case.

A printed step-by-step guide is in the box, and we answer setup emails.

Try the other dome sizes in the box first; fit problems are almost always the wrong dome rather than the device. Work through every size before you conclude anything.

If none of them work, email us — describe how they are sitting and we will tell you what to try next. Note that a poor fit on its own is not a warranty fault, so it is worth asking early.

Take both aids out of the case so they power on, then open Bluetooth settings on your phone and select the device. They hold more than one paired device, so you can keep a phone and a tablet connected.

Calls and audio come into both ears. The printed guide in the box walks through it, and we answer setup emails.

No. The app lets you adjust volume and the individual frequency bands from your phone, which some people like and some people never open.

Everything essential is on the device itself — volume and listening mode are physical buttons. If the person wearing these does not use a smartphone, nothing is lost.

Wipe them with a dry cloth and clear the dome with the included brush every few days. Never rinse them. Store them in the charging case when you are not wearing them.

• 2 × rechargeable behind-the-ear hearing aids
• Charging case and USB cable
• Soft ear domes in several sizes
• Cleaning brush
• Printed setup guide

No. Take them out before showering, swimming or heavy rain. Water damage is not covered by the warranty and voids return eligibility.

Rated at up to 60 hours of use per charge. Heavy Bluetooth streaming will shorten that, as on any rechargeable device, so treat 60 hours as the rated figure rather than a guarantee for every day.

Put both aids into the charging case and plug the case in. They charge in the case, and the case holds enough for several top-ups away from a socket.

Check that the metal contacts on the aids and in the case are clean and dry, and that the aids are seated all the way in. If it still will not charge, email us — that is a warranty case.

All the methods shown at checkout, including the major cards and the express wallets. Payment is processed by Shopify — we never see your card details.

No. The price on the product page is for the pair, including the charging case and shipping. Taxes and duties, where they apply, are shown at checkout before you pay.

No. It is a one-off purchase. There is no care plan, no membership and nothing that renews.

Those are good products and we are not going to pretend otherwise. Most of them land somewhere around four figures once you are done, and several come from companies that have been making hearing technology for decades, with US support behind them.

EarWell sits below them. You get 16-channel processing, four listening modes, adaptive directional microphones, Bluetooth and app adjustment for $499 — but not a decades-old brand, not a store to walk into, and not a US warehouse two days away.

At the other end are the $99 amplifiers. Those are a genuinely different category: single-channel, no feedback control, not tuned to speech. If your budget reaches a premium OTC brand and you want the safest possible choice, buy one. We built this for the people that price shuts out.

Whatever installment options are available for your region appear at checkout alongside the card and wallet options. We do not run a financing program of our own, and there is nothing to sign up for.

15-day warranty against manufacturing defects from the date of delivery. If a unit fails, we replace it rather than repair it.

Water damage, physical damage from drops or crushing, normal wear on domes and tubes, and any device that has been opened or modified.

These are made for adults 18 and over with perceived mild to moderate hearing difficulty. They are not intended for severe or profound loss, or for hearing loss in one ear only.

No prescription is needed to order. If you have never had your hearing tested, an audiogram is still worth getting — it tells you whether your loss is actually in the range these are built for.

No hearing aid cures tinnitus and we will not claim otherwise. Some people notice it less once they can hear the room around them again. If tinnitus is your main problem, see a clinician.

Yes, and most people do. Charge the case, fit the ear dome, pair the app if you want it. After that all they have to do is take them out of the case and put them in.

A printed step-by-step guide is in the box for the parts they will do themselves — the volume and mode buttons are the only two controls that matter day to day.

The 15-day warranty runs from the day the package is delivered, not from the day they first put them in — and people put off wearing hearing aids for weeks. So open the box and test both units yourself when it arrives, rather than wrapping it unopened.

Add delivery time on top: these ship from our overseas warehouse and typically take 7–15 business days.

It happens, and it is usually not about the device. We have to be honest with you though: there is no change-of-mind return, so this is the risk you are taking on when you buy for somebody else.

Talk to them before you order rather than after. One thing that helps: these arrive in a box and get set up at a kitchen table. Nobody has to sit in a clinic waiting room and be the person who now wears hearing aids — for a lot of people that is the actual objection.

Email is the way in, and it is answered by us — usually within 24 hours on weekdays. Use the form on the Contact page or write to the address in the footer.

Your order number, the email you used at checkout, and what is actually happening. With those three we can usually finish it in one reply.

Not at the moment. We are a small team and email lets us give a considered answer and keep a written record of what we agreed. If that changes, this page will say so.

See a licensed health professional before using any hearing device if you have sudden or rapidly worsening hearing loss, hearing loss in one ear only, ear pain, drainage, dizziness, or a history of ear surgery.

A hearing aid is not a diagnosis, and it will not treat an underlying medical problem.

Only what we can stand behind: rechargeable behind-the-ear hearing aids with multi-channel processing, four listening modes, noise reduction and Bluetooth, sold with a 15-day warranty against manufacturing defects and no change-of-mind return window.

We do not claim any regulatory clearance we do not hold.