We're Here to Help You Hear Better
Before you order, while you are setting them up, or two months in — same team, same inbox.
Email support
trunghieutruongforwork@gmail.comMonday–Friday — we reply within 24 hours
Email is the fastest route to us, and it gives you a written record of whatever we agree. We are a small team and do not run a phone line — which also means you are never explaining a hearing problem to someone over a bad phone connection.
Where we are
3020 Butternut LnPalm Beach Gardens, FL 33410
United States
Our business address. Orders ship from our overseas warehouse, and returns go to whatever address is on your return authorization — please do not send devices here.
Order & returns
Already ordered? Track your order from your account.
Within the 30-day trial window, email us for return instructions — see the Refund Policy for the terms.
Send us a message
Include these and we can usually answer in one reply
- Your order number, if you have already bought
- The email address you used at checkout
- What is actually happening — when it started and what you have tried
- A photo, if it is something visible on the device
What we can help with
- Questions before you buy — fit, hearing range, what is in the box, how it compares to other options
- Setup help: charging, ear domes, switching modes, Bluetooth pairing and the app
- Setting them up on behalf of a parent or partner before you hand them over
- Returns and refunds inside the 30-day trial window
- Warranty claims on manufacturing defects
- Where your order is, and changing a shipping address before it ships
- Anything else — if we cannot help, we will say so plainly